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📞 What is IP telephony? (explained simply)
IP telephony is when the voice does not travel through the old cables of a telephone company, but through the Internet.
Imagine that, instead of calling on a traditional phone line, you send your voice as small “messages” over the Internet — and the other person puts them back together to hear your words.
🔍 What is IP telephony and how does it benefit businesses?
💰 Why are internet calls cheaper than traditional calls?
🌍 Can IP telephony be used from anywhere with an internet connection?
📱 What devices are compatible with IP telephony?
👥 How does IP telephony allow you to have multiple lines without additional cables?
🎧 What additional features does IP telephony offer for businesses?
🏢 How does IP telephony integrate with enterprise CRM systems?
🧩 Why is IP telephony flexible and easy to scale in a company?
🔒 What level of security and control does IP telephony provide?
💬 How does IP telephony improve a company's professional image?
💡 1. Cheaper calls
Internet calls cost significantly less, especially international ones. You can save thousands of euros a year.
🌍 2. Works anywhere with internet
You can make and receive calls from the office, home, or even the beach — all you need is an internet connection.
📱 3. Compatible with any device
It works on mobile phones, laptops, tablets, or special IP phones — no traditional phone lines are needed.
🧑💼 4. One number for multiple devices
The same number can work on multiple devices at the same time — you can answer from wherever is most convenient for you.
👥 5. Many lines without additional cables
You can connect 100 or more employees without needing to install cables for each one.
🎧 6. Additional features
Call recording, voicemail, call forwarding, call queues, options menu (“Press 1 to…”). Everything is available “as standard”.
🏢 7. CRM Integration
It can be connected to a CRM system — when a call is received, it shows who is calling, their order history, and notes.
🧩 8. Flexibility and scalability
Adding a new employee or office takes only a few minutes. No technicians or new cables are needed.
🔒 9. Security and control
It includes protection against eavesdropping and allows monitoring of statistics and quality of service.
💬 10. Modern company image
Customers hear a professional greeting, an automated menu, and hold music — it gives an impression of a serious and organized company.